CRG Seminar: Intergovernmental coordination for E- Public Service Delivery in West Africa with special focus on Ghana

The exponential rate of urbanisation in West Africa, necessitate commensurate improvement in service delivery from governments. But huge dissatisfaction is commonly reported on the relatively poor state of public services across the countries in the sub-region. In Ghana, despite many policy interventions to improve public services delivery, weak governmental coordination is identified as a major barrier to improved public service delivery. In this study, qualitative methodology is deployed to explore the functionality of governmental coordination for inclusive public service delivery in Ghana. This is centred on the question about the pathways in which Ghana’s Intergovernmental Coordination Committee (IMCC) on local governance is operationalising the use of e-services for the coordination of government business. Despite decades of decentralized local governance and acclaimed Local Economic Development (LED) initiatives, municipal service delivery face persistent challenges in meeting citizens' expectations. Thus, how ECOWAS protocols on e-governance for member States are domesticated in Ghana are of special interests. Points of alignment with adaptation to, and deviation from ECOWAS protocols on e-governance for the improvement of public services delivery and meeting the demands of stakeholders are scoured. Deviation and adaptation in the process of domestication of ECOWAS protocols on e-governance for member states to improve public service delivery to meet the demands of its stakeholders. Findings from the Ghana study is used to contribute to the development of an inclusive municipal service delivery framework, not only for Ghana local governments, but also for sub-regional adaptation. 

This seminar is organised by the Collaborative Research Group Governance, entrepreneurship and inclusive development.